COVID-19 Updates

In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.

Effective Monday, August 9th we ask that all clients wear a mask when entering the veterinary hospital regardless of vaccination status. With the rise of COVID-19 cases in El Paso County, we feel this is the best measure to keep our staff and clients safe.

One client may enter the hospital per pet for their scheduled appointment.

We ask that you give us a call when you arrive and a technician will then come out to your car and escort you to the exam room for your pet to have their exam, vaccinations treatments/diagnostics done. We continue to do our absolute best to continue providing service while keeping our team and clients healthy and limiting close contact with others.

We continue to ask all clients who have traveled by air within the past 14 days, had contact with a known positive individual, or are experiencing fever, chills, cough, or shortness of breath to please postpone scheduling an appointment with us. If you fall into one of the above categories and feel your appointment is urgent, please consider having a non-live-in friend or neighbor fill in for you. We would be happy to discuss this policy by phone to help aid in decision-making about your pet.

If you prefer to utilize our curbside service, we are happy to continue to do so. Please advise your client service representative when making your appointment.

What clients should do when they arrive at the hospital with patients:

  • Call us when you arrive at the parking lot – 719-638-6363.
  • Let us know if you prefer to enter the building or remain in your vehicle.
  • Please remain in your vehicle with your pet until a technician comes to retrieve your pet or escort you and your pet into the building.

Care professionals associated with your appointment will discuss your needs by phone when you arrive. A care professional will come to the parking lot to escort you into the exam room with your pet. For your pet’s safety please have cats and small dogs in a carrier (if possible). If your dog is anxious about visiting the veterinary hospital, please advise your client service representative and a “chill” protocol can be discussed.

After the medical team evaluates your animal, they will discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized during the visit.

After the appointment is complete and any additional findings are discussed/questions are answered, a customer service representative will obtain payment via:

Credit Card or Care Credit are preferred, but cash or check will also be accepted.

MEDICATIONS: We will be here for refills but using our online store is a great tool to utilize during this time.

Call-in refills can be picked up between 10 am -4 pm M-F. Please make every effort to comply with this time but if you cannot make it work with your schedule, please call and we will try to accommodate on a case by case basis. Please be prepared to pay for medication over the phone, call when you arrive and we will deliver it to your vehicle. Refills submitted after 3 pm will be available for pick up the next business day. In the event of product shortages, we strongly urge you to not wait until medications are almost out and order in advance.

PRESCRIPTION FOODS: All prescription food and Hill’s Healthy Advantage are also currently available online.

According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.