IMPORTANT UPDATE REGARDING TEMPORARY APPOINTMENT PROTOCOL

posted: by: Aspen View Veterinary Hospital Tags: "Clinic Specials" "News" 

PLEASE READ AND SHARE! THIS IS IMPORTANT INFO REGARDING OUR TEMPORARY APPOINTMENT PROTOCOL.

Due to concerns about the novel coronavirus and related disease (COVID-19), we are taking additional precautionary measures within the hospital to keep our staff, doctors, animals, clients, and visitors safe, while continuing to provide essential patient care.

WE ARE OPEN BUT DON’T EXPECT TO COME IN.

At this time, we do not feel COVID-19 is a risk to our pets but the risk to humans may quickly become a risk to our ability to provide them care. We need your help and cooperation in protecting our community and staff so Aspen View Veterinary Hospital may remain open.

Effective Thursday, March 19 at 12 noon, only hospital personnel will be allowed inside all areas of the hospital but we will continue to provide service.

We ask that you give us a call when you arrive and at this time you will be transferred to one of our technicians to go over any history, concerns, symptoms, or questions you have regarding your dog/cat (just as if you were in the clinic). We will then come out to your car and bring your dog/cat into the building to have their exam, vaccinations treatments/diagnostics done. We will call you right back and go over findings and recommendations. Payment can all be made over the phone with our reception team. We are doing our absolute best to continue providing service but in order to do this we need to keep our team healthy and we ALL need to limit close contact with others.

We are also asking all clients who have traveled by air within the past 14 days, had contact with a known positive individual or are experiencing fever, chills, cough or shortness of breath to please postpone scheduling an appointment with us. If you fall into one of the above categories and feel your appointment is urgent, please consider having a non-live-in friend or neighbor fill in for you. We would be happy to discuss this policy by phone to help aid in decision making about your pet.

 

What clients should do when they arrive at the hospital with patients:

Call us when you arrive at the parking lot – 719-638-6363

Please remain in your vehicle with your animal.

Care professionals associated with your appointment will discuss your needs by phone when you arrive. At the end of the phone conversation, a care professional will come to the parking lot to bring your animal into the building for evaluation. For your pet's safety please have cats and small dogs in a carrier (if possible). If your dog is anxious about visiting the veterinary hospital, please advise your client service representative and a "chill" protocol can be discussed.

After the medical team evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call. MAKE SURE YOU BRING YOUR PHONE AND A CHARGER!

After the appointment is complete and any additional findings are discussed/questions are answered you will receive a phone call from a customer service representative to obtain payment via:

Credit card or Care Credit are preferred, but cash or check will also be accepted.

MED REFILLS: We will be here for refills but using our online store is a great tool to utilize during this time. You will not need to leave the house and the medications come straight from our supplier. If we are forced to shut down at any point, we will still be able to approve medication requests filled through our online store.

http://www.aspenviewvet.com/   Click on the Shop Online portal.

Call in refills can be picked up between 3-5 pm M-F. Please make every effort to comply with this time but if you cannot make it work with your schedule, please call and we will try to accommodate on a case by case basis. Please be prepared to pay for medication over the phone, call when you arrive and we will deliver to your vehicle. Refills submitted after 3 pm will be available for pick up the next business day. In the event of product shortages, we strongly urge you to not wait until medications are almost out and order in advance.

PRESCRIPTION FOODS: All prescription food and Hill’s Healthy Advantage are also currently available online.

 

We are so very sorry to inconvenience anyone. This is obviously not how we like to conduct our business but our primary goal is to stay healthy, keep others around us healthy and continue to provide service throughout the duration of this pandemic.

The Centers for Disease Control have a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/index.html